Refund & Cancellation Policy

At Trishula Technologies Private Limited (https://trishushop.in), customer satisfaction is our top priority. This Refund & Cancellation Policy explains how you can cancel an order or request a refund for products/services purchased through our Platform.

Order Cancellations

  • Cancellation requests will only be considered if made within 10 days of placing the order.

  • Orders that have already been processed, shipped, or dispatched may not be eligible for cancellation.

  • In such cases, you may choose to reject the product at the time of delivery.

Damaged or Defective Products

  • If you receive a damaged or defective item, please notify our Customer Service Team within 10 days of delivery.

  • Your request will be entertained only after the seller/merchant listed on the Platform has inspected and verified the issue.

  • If approved, you may choose a replacement, exchange, or refund as per our policy.

Product Not as Expected

  • If the product received is not as shown on the website or does not meet your expectations, you must inform our Customer Service Team within 10 days of delivery.

  • After reviewing your request, our team will take an appropriate decision regarding refund, return, or exchange.

Manufacturer Warranty

  • For items that come with a manufacturer warranty, please contact the manufacturer directly for warranty-related issues.

Refund Timelines & Mode

  • Once your request is approved, refunds will be processed within 10 working days.

  • Refunds will be credited to your bank account via UPI (as per the details provided by you at the time of request).

Important Notes

  • Items returned without prior approval may not be accepted.

  • Refunds are subject to inspection and verification by the seller/merchant.

  • Shipping or handling charges (if applicable) are non-refundable.