Privacy Policy

Introduction

This Privacy Policy describes how Trishula Technologies Private Limited and its affiliates (collectively referred to as “Trishula Technologies Private Limited”, “we”, “our”, “us”) collect, use, share, protect, and otherwise process your information/personal data through our website https://trishushop.in (hereinafter referred to as the “Platform”).

You may browse certain sections of the Platform without registering with us. Please note that we do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing of any product/service offered, you expressly agree to be bound by the terms of this Privacy Policy, the Terms of Use, and the applicable product/service terms, and you further agree to be governed by the laws of India, including but not limited to data protection and privacy laws. If you do not agree, please do not use or access our Platform.

Information We Collect

We collect personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. This may include but is not limited to:

  • Personal details provided during registration/sign-up (such as name, date of birth, address, mobile number, email ID).

  • Proof of identity or address documents as required.

  • Transaction-related information on the Platform and through partner platforms.

  • Device/browser information, preferences, and behavioral data.

Sensitive Data: Certain sensitive personal data (e.g., payment instrument details, biometric identifiers) may be collected only with your consent and in compliance with applicable laws.

You may always choose not to provide certain information by opting out of particular services/features.

How We Use Your Information

We use personal data to:

  • Provide, operate, and improve our products/services.

  • Process orders and facilitate payments.

  • Assist sellers and business partners in handling and fulfilling orders.

  • Personalize your experience on the Platform.

  • Communicate promotions, offers, and updates.

  • Detect, prevent, and investigate fraud or unauthorized activities.

  • Comply with applicable laws and enforce our Terms of Use.

We may also use aggregated/anonymized data for analytics, research, and business improvements.

Sharing of Information

We may share your personal data with:

  • Internal group entities, affiliates, and corporate partners.

  • Sellers, logistics providers, and payment partners for order fulfillment.

  • Service providers assisting with technology, analytics, marketing, or customer support.

  • Government agencies, regulators, or law enforcement if legally required or in good faith to protect rights, property, or safety.

We ensure such third parties process your data lawfully and securely.

Security of Data

We adopt reasonable security practices and procedures to protect your personal data from unauthorized access, loss, misuse, or disclosure.

  • Data is transmitted using secure servers and access controls.

  • However, internet transmission is never 100% secure; by using our Platform, you accept these risks.

  • You are responsible for keeping your login credentials safe.

Data Retention & Deletion

At https://trishushop.in, we retain personal data only for as long as necessary:

  • Active Accounts: Data is retained for the duration of your account activity.

  • Inactive Accounts: Data may be stored up to 1 year from the last activity unless legally required for longer.

  • Legal/Tax Records: Certain information (e.g., invoices, transaction history) may be stored longer to comply with applicable laws.

After these periods, your data will be securely deleted or anonymized.

You may request deletion of your account via Platform settings or by contacting us. However, pending claims, grievances, or legal obligations may delay or restrict deletion.

Your Rights

As a user, you have the right to:

  • Access, review, and update your personal data.

  • Request correction of inaccurate or incomplete data.

  • Withdraw consent for processing (with limitations as per law).

  • Request account deletion as described above.

Consent

By using our Platform and providing your data, you consent to its collection, storage, processing, and sharing as described in this Privacy Policy.

If you share personal data of another person, you confirm that you have lawful authority to do so.

Withdrawal of consent must be made in writing to our Grievance Officer (details below). Please note: withdrawal is not retrospective and may limit your access to services.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, business practices, or technology. Please review it periodically. Significant changes will be communicated as required under applicable laws.

Grievance Officer

Name of Office: Trishula Technologies Private Limited
Designation: Avadhutala Bhaskara Rao (DIN)
Address: Trishula Technologies Private Limited, Ground Floor, DNO 20-99, Shivasakthi Nagar Road, Ganesh Temple, DRK Raju Layout, Madhurawada, Visakhapatnam, Andhra Pradesh, 530048
Contact No.: +91 7643876362
Email: trishula442@gmail.com
Working Hours: Monday – Friday (9:00 AM – 6:00 PM)